Shipping policy

Tiffany’s Scrub Club — Shipping Policy

At Tiffany’s Scrub Club, we aim to prepare and dispatch your order as quickly as possible.

Shipping within Australia

We currently ship within Australia.

Shipping options and costs will be shown at checkout before you complete your purchase.

Processing times

In-stock orders will generally be packed and dispatched as soon as reasonably possible after your order is placed.

Please allow additional processing time during busy periods, product launches, preorder releases, public holidays or promotional periods.

Processing time is separate from the delivery timeframe provided by the shipping carrier.

Preorder items

Products marked as Preorder are not available for immediate dispatch.

Estimated production and dispatch timeframes will be shown on the relevant product page where possible.

Preorder dates are estimates only and may occasionally change due to manufacturing, freight, customs, supplier delays or other circumstances outside our reasonable control.

If there is a significant delay to your preorder, we will provide an update where reasonably possible.

Orders containing preorder and in-stock items

If your order contains both preorder and in-stock products, your order may be held and shipped together once all products are ready.

If you would prefer available items to be shipped separately, please contact us. Additional shipping charges may apply.

Shipping rates

Shipping rates are displayed at checkout based on the products in your order and the available shipping method.

Any free-shipping offers or promotional shipping rates will be subject to the terms shown at the time of purchase.

Tracking

Where tracked shipping is provided, tracking information will be sent to the email address or contact details supplied with your order once your parcel has been prepared for dispatch.

Please allow some time for tracking information to update after the parcel has been lodged with the carrier.

Delivery timeframes

Delivery estimates provided at checkout or by the shipping carrier are estimates only.

Once your parcel has been handed to the shipping provider, delays may occasionally occur that are outside Tiffany’s Scrub Club’s control.

Incorrect delivery addresses

Please make sure your delivery address is correct before completing your order.

If you notice an error after placing your order, please contact us at Tiffanyscrubclub@gmail.com as soon as possible.

We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made once an order has been packed or shipped.

Additional shipping charges may apply if a parcel has to be resent because an incorrect or incomplete address was supplied.

Returned parcels

If a parcel is returned to Tiffany’s Scrub Club because it was unclaimed, refused, or the address provided was incorrect or incomplete, we will contact you to arrange redelivery.

Additional postage charges may apply before the order can be resent.

This does not affect any rights you may have under Australian Consumer Law.

Lost or damaged parcels

If you believe your parcel has been lost or damaged during delivery, please contact us at Tiffanyscrubclub@gmail.com with your order number and any relevant information.

We will assist with the delivery provider where reasonably possible.

If the product itself arrives damaged or faulty, please refer to our Returns & Refund Policy.

Contact

For shipping questions, please contact:

Tiffany’s Scrub Club

Email: Tiffanyscrubclub@gmail.com